Join Our Team Today!
Part/Full Time Patient Experience Officer & Marketing Assistant
Hybrid Role: Client Engagement, Content Creation and Marketing
Waverton 2060
Are you a driven, motivated and passionate person who wants to help people to better health?
Do you want to be a part of a fun, fast and supportive team?
This hybrid role offers variety and impact, blending front-desk reception responsibilities with marketing magic. From creating a warm, energetic atmosphere in our waiting room to designing engaging social media campaigns, you’ll be the heartbeat of our clinic’s client experience.
This role is more than front desk admin: huge growth opportunities in sales and marketing for the right candidate
Unique opportunity for recent Marketing graduates to design and execute campaigns from beginning to end following cutting edge systems and processes.
No sales experience? No problem! A growth, proactive mindset willing to learn is all you need.
Here’s what SPG is all about...
Full Training – we have spent many years developing a comprehensive training program. Every new team member will go through step-by-step training make sure you are fully confident in your role.
Daily Support and Guidance – We run a peak performance environment with daily, weekly, monthly and quarterly scheduled support to make sure you reach your goals. Our team of experienced team leaders and mentors will personally guide you to success on a daily basis.
Unlimited budget for professional development - We are obsessed with personal and professional development. Something you’ve always wanted to learn? We offer professional and personal development opportunities, so let us know what you want to learn, and we will make it happen.
Work with a business that puts YOU first: Team is one of our Values. We are more than a workplace - we are a family where we support each other and rise together. We take care of you, so you can take care of your patients.
Young and vibrant team – Learn and thrive with some of the country’s most switched on physios. We prioritize social activities and take every opportunity to get together as a whole team.
Amazing growth prospects & long-term career growth– You'll get to work in an ever-evolving healthcare business, where there are loads of growth opportunities and pathways to a long and fulfilling career.
The Culture: Forget the traditional corporate culture. We left that behind years ago for a reason and have created something entirely different! At SPG we’re all family and here to support you however we can!
Let Me Do The Numbers For You…
- We pay above market pay to our rockstar sales team, so if you’re ready to be paid what you deserve…keep reading…
- If you close 3 deals a week…that’s 3-4k a week in commissions…
- If you close 6 deals a week…you’ll make 6-7k a week in commissions…
- We heavily invest in your growth (making you world class)…we pay the best experts in the game to train our sales team and turn them into the rockstars they are today (saving you thousands in expense trainings and courses)
- We’ve been in business for 12 years…this isn’t some new company that’s unstable, disorganised and still figuring our how to treat their sales team.
TRANSFORM LIVES THROUGH PHYSICAL WELLNESS:
JOIN OUR DYNAMIC TEAM TODAY!
Are you a vibrant people-person with a knack for creating memorable experiences and a passion for marketing and content creation? We're looking for a dynamic individual to join our growing Physio business as a Client Success Officer, with the added excitement of shaping our marketing and branding efforts!
At SPG, we strive to provide comprehensive physiotherapy care, educate patients about the importance of physical well-being and use cutting-edge techniques to improve patient experiences. We are more than just a physiotherapy practice; we're a community dedicated to the health and well-being of our patients.
As a part of our team, you'll contribute to our main goal - to provide outstanding personalized physiotherapy care to each of our patients and to transform the way physiotherapy is delivered. It's our mission to continuously strive for excellence and push the boundaries of what a physio practice can achieve.
Let Me Do The Numbers For You…
- We pay above market pay to our rockstar sales team, so if you’re ready to be paid what you deserve…keep reading…
- If you close 3 deals a week…that’s 3-4k a week in commissions…
- If you close 6 deals a week…you’ll make 6-7k a week in commissions…
- We heavily invest in your growth (making you world class)…we pay the best experts in the game to train our sales team and turn them into the rockstars they are today (saving you thousands in expense trainings and courses)
- We’ve been in business for 12 years…this isn’t some new company that’s unstable, disorganised and still figuring our how to treat their sales team.
ABOUT YOU
You're not just looking for a 'job'- you're an "A player" who thrives in a high-energy team environment. You're eager to continue to grow, and consistently exceed expectations. You have a passion for physical health and are committed to making a positive impact on every patient's life in every way you can.
Please ONLY apply for this position if you are ready to excel daily, have a growth mindset willing to learn, contribute to a vibrant team, and help us provide exceptional physiotherapy care.
You are smart, fast, and confident with a proactive mindset.
You love leading people and holding those around you to a higher standard.
You are hyper-organized and thrive on structure and systems. Small details matter, and you notice them all.
You are extremely accountable for your outcomes.
You have super high emotional intelligence.
You’re passionate and outgoing and enjoy making people around you feel comfortable and at ease
You have a flare for marketing and sales opportunities and want to an opportunity to show it
You have exceptional communication skills in person and over the phone.
You are happy to go above and beyond with people to ensure they have positive outcome and experience in your place of work
You thrive on personal development. You know the value of coaching.
You demand excellence of yourself and thrive on feedback.
You are energized and create energy and bring enthusiasm and warmth to every interaction.
You are results-focused and drive yourself to get the best results.
You are a lightning-fast learner and crave constructive feedback as you know it helps you grow
You're highly resilient and adaptable.
You’re a natural content creator with a flair for engaging marketing ideas, with a track record of success.
You have a natural sales perspective: a history of sales and making outbound calls desired.
Can work autonomously and independently when required
DUTIES AND RESPONSIBILITIES
As a Client Success Officer, you will be responsible for:
Welcoming and Engaging Patients:
Create an inviting environment, ensuring every client feels valued from the moment they step in.
Keep the energy upbeat and the waiting room buzzing with positivity.
Proactive Client Support:
Take initiative to anticipate patient needs and address them promptly. Spot opportunities to improve our service and implement solutions.
You are the face of the business. First impressions count and you take every opportunity to personalise our service.
Social Media and Content Creation:
Dedicate a few hours weekly to developing creative, engaging content. This includes planning, filming and editing. An eye for detail is essential.
Showcase our clinic’s personality and success stories through photos, videos, and posts.
Work closely with our Marketing Manager to design and execute our content schedule.
Design and Execute Marketing Campaigns:
Closely work with our Marketing Manager to plan and implement impactful SMS and email campaigns to attract and retain clients. Your ideas will help shape our brand’s future!
You will receive full training on our in house marketing software to manage campaigns from beginning to end.
Administrative Excellence:
Efficiently and effectively manage reception tasks like scheduling appointments, processing payments, and maintaining records—all with an eye for detail and efficiency.
Take pride in our workplace appearance by performing light cleaning duties such as washing towels, vacuuming, tidying and dusting.
Speed to response - prioritising phone calls and managing inbound leads.
High technological literacy
Securing outbound leads
Executing marketing campaigns and staying on top of leads in multiple forms such as SMS, phone call and email.
A history of sales is strongly desired.
Want Early App Access? Get Yours Here.
REQUIREMENTS
To be considered for this position, you must possess the following:
You must have the right to work in Australia
Experience is great, but the right attitude and willingness to work are the best attributes!
Ideally full time, but minimum of 20 hours per week in Waverton 2060. Full commitment is all we do! This isn't an in-between job.
Be willing to travel as required between our locations in Waverton, Freshwater and North Ryde so own car required.
Have flexible availability to cover both early starts (8am) or late finishes (7pm)
A marketing degree or experience with GoHighLevel highly desired.
For more information and to submit your full application and expression of interest
ABOUT US
SPG is more than a physio practice. We're a team dedicated to providing top-tier physiotherapy care and improving the lives of our patients.
Our culture encourages collaboration, continuous learning, and a focus on patient well-being. We believe in fostering a supportive environment where our team members can grow both personally and professionally, all while delivering exceptional care to our patients.
WHAT WE DO
At Sydney Physio Group, we offer a comprehensive range of physiotherapy services designed to meet the diverse needs of our patients. From routine assessments to specialized treatments, we are dedicated to delivering the highest standard of care. Our practice incorporates cutting-edge physiotherapy technology to ensure optimal treatment outcomes with minimal invasiveness. Patient education is at the core of our approach, as we believe in empowering individuals to actively participate in their physical well-being.
THE TEAM
What can we say? We really like each other! From weekly catch ups to monthly team-building events and happy hours, we like to work hard and play hard!
Plus you’ll be working directly with Sarah and Alex who have dedicated the most recent part of their careers to being the best employer you can find!!
THE CULTURE
We don't believe REAL culture comes from small perks like dinners, drinks or pep talks but from helping our own SPG team undergo the same transformations that we help our patients achieve each day. We live by our 5 key values in everything we do - Passion, Team, Community, Get Better At It and Lead by Example and expect you to do the same.
THE CULTURE
We don't believe REAL culture comes from small perks like dinners, drinks or pep talks but from helping our own Practice Acceleration team undergo the same transformations that we help our members achieve each day. We don't believe in workplace 'families' either, we are here to win and succeed and that means we want people who want to show up, level up and get S*** done so they can earn the right to be part of the winning 'team'.
THE DEVELOPMENT
Something you’ve always wanted to learn? We offer professional and personal development opportunities, so let us know what you want to learn and we will make it happen.
Want to see what our clients think of our services?
Our commitment to excellence is reflected in the smiles of our patients. We have helped thousands to achieve optimal health and boost their confidence through improved physio outcomes. With a consistent 5-star rating and numerous patient testimonials, we are a trusted provider of quality physio care in our community. Interested in becoming a part of our dedicated team? Send your resume and cover letter to alex@sydneyphysiogroup.com. SPG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Absolutely fabulous. I cannot believe how helpful they were! My back pain has diminished significantly in a day ! Laura was brilliant and my airplane trip tomorrow will be so much better. Thanks SPG !!!
Dalia
Brent and the entire team at Freshwater physio are great! The receptionist is always very friendly and helpful for booking in appointments and processing payments. I love the Pilates classes and how they are tailored to each persons specific needs. Great overall experience and very helpful in treating multiple injuries!
Marley
APPLICATION INSTRUCTIONS
If you’d like to be considered for this role, please respond to sarah@hbcgroup.com.au by
[Date] with the following details:
Meet Tristan
Tristan Bond, is a practice marketing and growth machine!
After starting his first physiotherapy practice from scratch at age 23, he went on to build and successfully sell multiple practices before dedicating his energy, passion and knowledge to help other dynamic practice owners to create their own successful practices with more control, freedom and profit.
Fast forward a few years and Tristan’s company Practice Acceleration has now helped over 2000 practices worldwide across all manner of healthcare niches to achieve their ultimate practice and lifestyle by helping practice owners up skill and transform the way that they attract, convert and retain patients as well as the way that they manage and lead outstanding teams.
With over 15 years experience as a practice owner, marketing and practice growth author, expert business consultant and marketing specialist, Tristan has helped over 1000 practice owners across Australia, Canada, the US, UK, Europe and Asia to grow and profit through his endless drive, enthusiasm, experience and passion for healthcare business.
WHAT WE DO
We empower business owners to build profitable healthcare businesses that bring professional and personal freedom.
In everything we do, we aim to inspire confidence and action. Our signature service is helping business owners break free in the areas of business that were once holding them back. We give them step by step marketing and business growth solutions every day to help them build the businesses and lifestyles of their choosing.
We lead a fun-loving, dedicated team that is committed to excellence, always sees the upside to any situation, and maintains the strength and flexibility to change course as our business evolves.
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Sydney Physio Group. 1/25 Albert St Freshwater NSW 2096